Thursday, November 12, 2009

DUNKIN: in the business of FAST

This morning. I got my coffee. So fast. And so efficiently. Despite being 4 people deep from the counter, Mr. Man made eye contact with me, asked me what I wanted, and got it to me in under 2 minutes. Paying probably took only 1 more minute. The product is not even part of the equation here. The operations are. And I am always impressed. I'll ignore the shoddy non-doughnut baked goods and lackluster attitude of the people behind the counter. They get me fed. Quick. Just like this post.