THE BAD: I ordered a pair of boots from Frye directly from their website and quickly noticed a discrepancy in the way the colors were listed on different sites. Being a super consumer, I sent them an email inquiring about it. I then had a painful 4 emails-later-long conversation with their customer love department during which they INSISTED that their colors were correct until, finally, I got the email from them that I've posted above, finally admitting their mistake (this woman was adamant she was right, for 2 emails, which I am saving you the hassle of reading). Afterwards, all I wanted from them was a little retribution. A little acknowledgment. And, yes, perhaps a pair of boots on the house for pointing out what was sure to become a customer love nightmare for them. But I got nothing. Imagine how loyal and happy it would've made me. A shoe shine! A fake email from the COO! Anything! But they were pleased as punch I did their job for them and never really thanked me. And it was strenuous.
THE GOOD: When a strap fell off of said boots after so many loving wears, they speedily sent me a couple of replacements for free. Saving me the hassle and huge cost of going to a customized leather guy. So, thanks, but I'm still waiting for my free pair.
