I bought a leather Liz Claiborne bag (what 25-year-old buys Liz Claiborne you ask? It was a cool bag, trust). The strap broke. I inadvertently brought it to a super-expensive Upper East Side leather repair shop. And Liz Claiborne reimbursed me!, and sent me a personalized letter from their customer love department! All $70.44! I didn't even have to submit my full receipt to them...they just trusted me. It was like corresponding with an unconditionally loving grandmother. How lovely. Other companies should weep at Liz Claiborne's customer love department:
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